Support

Support & FAQ

July 31, 2024 Affected v3.12.15+ – v3.

Users who see duplicate data should log out and log back in. Do not delete your data. If you have, please get in touch with us at support@simonsapps.com. Thank you.

FAQ

Usage FAQs

  1. How do I reach out for support or questions?
    • For existing app users, go to Settings and click on Bug & Feature request to send us a message.
    • Reach out to us at support@simonsapps.com
  2. Is it free?
    Bill tracker is FREE to track three bills only. 
  3. How do I access Budgets?
    • To use Budgets, you need to have a Bill Tracker Pro account (username and password) and on version 3.12.26 +
  4. Something is not working right.
    • Try the good old refresh. Please log out, quit the app, and then log back in.
  5. My wife and I want to use Bill Tracker to track our expenses. How would this work for us?
    You can have one view to track your household expenses, so you need to use ONE account with one login. Both users would need to have a paid version on their phone. 
  6. Is there automation with third parties, like my subscription services, Netflix, and Amazon Prime?
    Currently, there is not. You can set up the subscription service once and add it to your monthly expenses. This way your account logins are more secure and you don’t have to go through the hassle of logging into each account just for one fixed amount recurring bill. 
  7. Automation – for my credit card totals, I want to view that automatically since it varies. Do you support that?
    Currently, we do not. Most of our users want to be able to categorize each expense not just at the bill level. And credit cards can be used to pay for many purchases so you won’t get a custom view of your spending. With Bill Tracker you can categorize expenses in the way that makes the most sense for you. 
  8. How do I use Apple Widgets with Bill Tracker Pro?

Adding Bill Tracker Pro Widget

1) Tap and hold on your screen, until your app icons are shaking
2) Click on the + sign on the top of your phone
3) A widget page will be displayed > Search for Bill Tracker
4) Swipe through your widget options and click “+ Add Widget.” Now you should see the widget on your screen.
5) You can set a date range for what “due dates” you want to see, by holding down on the widget until you see an edit option.

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